1. Overview
Muzri sells packaged food products — whole spices such as green cardamom, black pepper, clove and cinnamon. Because these are edible goods, our return rules are stricter than for general merchandise, but our promise is simple: if what reaches you is damaged, tampered with or not what you ordered, we will make it right. This policy explains how cancellations, replacements and refunds work for every order placed on muzricorp.com. By placing an order, you agree to the terms below.
2. Order Cancellations
- You can cancel your order free of charge any time before it is shipped — from My Account → Orders, or by writing to help@muzricorp.com with your order number.
- Once an order has been packed, shipped, or is out for delivery, cancellation requests will not be accepted. You may choose to refuse the parcel at the doorstep, and it will be treated as returned to us undelivered.
- Prepaid amounts for orders cancelled before dispatch are refunded in full to the original payment method.
3. Returns on Food Items (Sealed Products)
For food-safety and hygiene reasons, spices can only be returned if the pack is sealed, unopened and unused, in its original packaging. Once a pouch has been opened, we cannot take it back or resell it — so please inspect your parcel at the time of delivery.
This does not limit your rights when something is wrong with the product itself: damaged, tampered or incorrect items are always covered under Sections 4 and 5 below.
4. Damaged, Tampered or Defective Products
If your order arrives damaged in transit, with a broken seal, or with a quality defect, report it to us within 7 days of delivery at help@muzricorp.com with your order number and clear photos of the pack and the shipping box. Photos taken while unboxing help us resolve claims fastest.
Once our team verifies the issue, we will send a free replacement or issue a full refund — your choice. If we ask for the item to be returned, keep it in its original packaging until the pickup is complete.
5. Product Not as Described
If the product delivered differs significantly from what was displayed on our website — wrong item, wrong pack size or wrong quantity — raise a complaint within 7 days of delivery. Our team will investigate and arrange a replacement or refund as appropriate.
6. Non-Refundable Items
- Opened or partially used spice packs (unless the defect was present at delivery).
- Gift cards, promotional vouchers, or coupons.
- Products marked as Final Sale or “Non-Returnable”.
- Items damaged after delivery due to improper storage or mishandling.
7. Refund Timeline & Process
- Approved refunds are initiated through Razorpay to your original payment method (UPI, card, net banking or wallet) and typically reflect within 5–7 business days, depending on your bank.
- Shipping and handling charges are non-refundable, unless the error was ours (damaged, defective or wrong item).
- Refunds may be withheld or adjusted if a returned product is not received sealed and in its original condition.
8. Limitations
- We are not liable for delays caused by logistics providers, natural disasters, strikes, or force majeure events, though we will always help you chase a delayed parcel.
- Orders undelivered due to an incorrect or incomplete address provided by the customer are not eligible for refunds.
- Our maximum liability for any product purchased will not exceed the value of the product itself.
Questions about a return? Write to help@muzricorp.com with your order number and we'll sort it out.